Are users really getting the service they need?
This is one of the many questions that mobile network operator O2 UK want other networks to address when dealing with users and new subscribers. All too often, some users will find themselves signing up for a new service, tariff deal or plan that they think they need and after just a couple of months, realize that they really need something else, or in some cases, they cannot use the service at all.
There have been cases that a new user would come home only to find that the new network they switched to have a very bad reception in their house. It is also possible that the network has no coverage at all in the work place. There are plenty of situations similar to this and according to O2, network operators need to practice a clearer degree of transparency with their users.
Contracts are not just simple terms of agreements either. There are complex cancellation and switching plans. Rewards and incentives are not always available and most plans do not fully cover the things that a user might run into. From data bandwidth to roaming charges, there are plenty of things that can change just by changing one’s location.
O2 wants to set the new standard for their competitors.
The company already has a 15 day full refund policy. While this may already sound good, there is an even better part to the deal: this is a no questions asked policy. This means that if any new user finds their handset or service unsatisfactory, they may return to O2 and have the service cancelled. It is a pretty great system –but one that is not practiced by all. Since each mobile network has varying strengths and weaknesses, consumers have the right to be properly informed.
