Jul 09

It seems that T-Mobile is busy training their staff to handle the most basic calls, questions and complaints about the upcoming Apple iPhone 4. While other network operators have already outsold their stocks, T-Mobile is still awaiting theirs. And according to this report, it seems that their stocks are about to arrive pretty soon.

The Apple iPhone 4 is much sought after handset. Despite some of the initial complaints regarding the device, there is no doubt that the iPhone 4 is a cult icon –or at the very least, it is continuing the legacy that has been set by the 3G. For a couple of years now, the iPhone has become the symbol and face of the smart phone industry. Despite the fact that RIM and Android devices are actually more spread out, there is no other smart phone in our society that is more recognizable.

T-Mobile’s sales personnel are being trained to answer three top questions about the Apple iPhone 4 as well. The first is how to take out the SIM card from the handset (which is actually quite confusing if a user is not instructed). The second is how to properly switch off the device and more importantly, how to turn it on. Lastly, they are being instructed how to deal with customers having issues with the whole iTunes and iPhone connectivity. After all, computer proficiency is something that is really hard to come by these days.

Surprisingly, there are no comments about people complaining about the handset’s infamous antenna issue. For those unfamiliar with the case, it seems that a significant number of iPhone 4 owners have observed that accidentally touching the antenna on the side of the handset will kill off the signal. Unfortunately, anyone who uses their left hand to hold the device and bring it up to their ear is likely to touch this exposed antenna –and accidentally cause the call to be dropped.